Cox Communications Inc Complaint - Overcharging me for 26 months by a "digital converter" fee
2312 NORTHWEST 10TH STREET, OKLAHOMA -- (Oklahoma City, OK) I have maintained service with Cox since 2001. Due to the always increasing fees, I decided to get a Netflix account, and terminate my services with Cox. When I called Cox on the afternoon of 12/18/2009 to terminate my service, the customer service representative (whom was very plesant), indicated to me that I needed to bring my cable box and remote into the drop-off location. I told him that I have not had a cable box in over 2 years. He said that the bill indicated that I DID have the equipment, and that I was being charged the monthly equipment fee under the "digital converter" fee heading. He was willing to investigate the bill and I told him I would go locate my receipt and other records and that I would call back later in the day. I went home, located the day I downgraded my service (October 26, 2007) and the receipt for turning in the equiptment (a few days later) and returned a call to Cox. The next customer service technician started off nice, but didn't remain that way. He stated that the bill did indeed indicate that the equipment had been turned in, and that I HAD been overcharged approximately 11.00 a month for about 2 years. He put me on hold to talk to his manager about getting me a credit. The manager was only willing to credit 6 months of overages. He said that it was my fault for not reading my bill. I tried to explain to him that "digital converter" does not indicate to me that I was paying an extra fee for equipment. I have digital cable, so I just assumed that was a fee (in addition to their other numerous misc fees) that pertained to the digital cable, not for a piece of equipment. They are only willing to refund about $60 of the $290 that they owe me.