Fredericks of Hollywood Complaint - Credit SCAM - Xmas gift for the lady
I ordered some "clothing" for my girl for XMAS the other night from Frederick's of Hollywood online store. The bill came up to over $100. I had to sweat it out as I know these things aren't gonna be cheap. After I confirmed payment and finished the deal (confirmation# and everything) I noticed a bright red star in the top right corner of my screen that said "click here to receive a $20 rebate on this order." I did and gave them my email address to send the rebate to. The link mentioned that I would get an immediate $20 rebate and another rebate $20 for my next purchase. What I didn't read (which was partially my fault for not reading the fine print further down the page) was that they would automatically sign me up for a 'membership' that directly charged my account $80 for this 'membership' and automatically charge me to renew the 'membership' from here on out if I said nothing. They did not ask me to provide a credit card number for this membership (which is usually what alerts me to this kind of fraud.) They used the credit card number from my last transaction to make the charge. I found a number on their email confirmation to call and cancel the membership (before they could charge me the $80) but nobody answered the line. I had to call back the next day to get a hold of someone. I did, and they said they would cancel the membership and would not charge my account. 1 day later they charged my account anyway. I called back and they said they would snail-mail me a 'refund request'. Why did they need to mail it, I was already on the phone with them? They could take the money out electronically without a request but they can't put it back in?
So now I have to wait 7-10 business days for this refund request to show up in the mail so I can get my money back in god-knows-how-long. LAST time I ever do business with these crooks. They just couldn't leave well-enough alone with my $100 purchase. They just HAD to steal more. FOH can burn in hell!
In a time of universal deceit - telling the truth is a revolutionary act.