American Express Complaint - Lowered Credit Limit
I called to complain about a denial of a purchase. Long story short, customer service said there was a glitch in the system. That was that. Then I asked why my limit got lowered all of a sudden. I've been a loyal customer for 13 years and I never missed any payments and pay all my bills except two that I am having a problem with. They said that they are doing this to all customers because of the bad economy. I said that is not acceptable and that I wanted to speak to a supervisor. They told me that one would call me the next day by 8 A.M. They diidn't call. I called at 1:30 P.M. complaining about the situation. I finally got to talk to a supervisor to try to raise my limit again. She told me that if I paid right now, I would get my limit raised. I said that my bill wasn't due till 2 more weeks. That's all they could do. I said who was the person that lowered my limit, which by the way only left me with less than $300 to spend for the rest of the the 2 weeks, who obviously made a mistake. They said they couldn't do anything. I wasn't satisfied at all. I asked to speak to their supervisor. She said yes and 10 seconds later she hangs up on me. I was furious. I called back and they told me to hold. After 10 minutes she tells me that they are busy and that they will call me back within 24 hours. I said I was told I would be called at 8 A.M. and wasn't and now I have to wait another 24hours??? WHAT LOUSY SERVICE!!!