Brookstone Complaint - Horrible Customer Service
On 12/9/09 I ordered a Wireless Baseball Scoreboard, and waited for it to arrive. today, after 10 days of waiting, I called to find out what happened to the order, since it was a Christmas gift.. I was told that the order had been canceled and the item was out of stock. I have my confirmation e=mail that the item was in fact, in stock when I ordered it. At the very least, someone could have sent me an email or called me that the item/ order had been cancelled instead of waiting so long. When I requested to speak with a manager, Josh told me they were all busy, and someone would call me back in a few days. UNACCEPTABLE!!! How can a company run business like this? I will NEVER order from this company again, and intend to tell everyone I know not to also! Its one thing to be out of stock on something, another to disrespect your customer. Brookstone, you have failed miserably, in this economy, do you really think you have the leisure to be this apathetic??
More Reviews on Brookstone: