Kmart Complaint - Do Not Shop At Salem Va Kmart
SALEM -- Kmart has layaway. Do not layaway anything at Kmart. It through would be nice to get my Christmas shopping done at Kmart Layaway I am on a fixed income. Before making this layaway I made it clear to a young man Josh whom was working Kmart Layaway I get paid once a month. Look him right in the face made eye contact. Told Josh again I get paid once a month. He said nothing took my $25.00 down payment. I left the store. A month later 12-9-09 I went to pick up and pay for the Items I had layaway. Kmart cancelled my layaway. Told me I would receive $10.00. Not the $25.00. Went to service desk. The Assoc told me I should have called a manager for approval to extend the layaway payment. I told her I do not work here at Kmart. Nor do I punch a time clock. I would like my Items I put on layaway or my $25.00. I asked for a manager. Non could be found at that time. So I call Kmart talked with the manager. He said I should have paid for my layaway 2 weeks ago. I told the manager the same store He said I'm sorry I would not be getting back $25.00 just $10.00. I need every penny of my monies. I have call the sore several times since then The manager seem not to be around when call. He is avoiding me. That is customer service at Kmart. I called the general office They said it's the manager's final decision on how he wants to handle this matter. The Kmart store said the main office has the policy want it followed Said the store manager hands are tied. I will never get into this mess again. Went to the store today 12-17-09 to once again to speak with the manager. He was paged several times. You guess it. No where to be found.
So I got my $10.00. I hope Kmart will enjoy the $15.00 That was taken from me I do not have monies to get my medicine this month was counting on getting $25.00 back instead of $10.00 Because I had to pay more monies to replace Items I had put in Kmart layaway which cost me more at another store. Please Please DO NOT GO TO KMART FOR ANYTHING> They will not treat you fairly. My complaint is not the only one Just check out web site Kmart you will see many complaints. Kmart get plenty complaints They have a 1-866 toll free number for you to call and get nothing done about your concers.