BMW Complaint - Bad Customer Service From BMW
Took my car in for service and this is the fourth time that it has been in for the same problem. Every time I take it in they always ask me to bring it back another day after keeping the car for a few days already. For the money that you pay for a BMW, you'd expect that the customer service would be A+, but in fact it is quite the opposite. Not only do they provide poor customer service, but they don't care about their customers one bit at all. I spent over $120K on a M6 and the stitches on the seats are coming undone. My inspector was Rick Brown who handles all the inspections for Orange County. I would never take it to service at any OC dealership anymore if Rick Brown is working there and inspecting the cars. He basically told me that it was wear and tear which I know can't be, since the car is only a year old. I would rather drive to Los Angeles. A few of my friends have taken their cars to a few dealerships in BMW and they have all had a bad horrible experience with Rick Brown. If you need to take your car in for service, stay away from this man, or you will not get your car fixed even if it is under warranty.
To be honest, I drive a Toyota and a Mercedes as well and I receive way better service from all of their dealerships than at BMW. Unlike BMW, they understand customer service and try to keep their customers happy. It seems I won't be buying another BMW from any of the Orange County dealerships again, I would rather spend my money on a Mercedes because I know they provide top notch customer service. They care more about their customers than trying to make money.