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Delta Camera Complaint - Scammers, Delta Camera deltacamera.com

Review by dand1001 on 2009-12-19
BROOKLYN,, NEW YORK -- I placed an order online at Deltacamera.com. Then when I read a lot of bad reviews about them online I became concerned that I might be making a bad decision. I called the company and confirmed that I wanted the U.S. model that has the 1 year MANUFACTURER's warranty and was assured that it was, although it doesn't specify online one way or the other. I even told a manager that if I was sent the "grey import" that comes without a warranty, I would SEND IT BACK, and he said I had 7 days to return it.

OK, now I receive my package, and just as I had suspected, the camera had no warranty and was made in Thailand. It was the GREY import. Also, the SD memory that they said did not have a "class" that it was better than the 10, because it was error-free, turned out to be a class 4. They charge me $150 but the class 4 from a reputable company can be bought for under $40-

When I called to tell them I was returning it, they tried to demand a 15% restocking fee (all because of their deceptiveness). I told them that was laughable. Why would I pay a restocking fee because they had fraudulently misrepresented what I was going to get? In the end they agreed to give me an RMA number ONLY if I would agree to allow them to DEDUCT $28 from the refund (THEIR shipping cost to me) AND to agree to pay the return shipping. I considered this the least problematic solution. I definitely didn't want a GREY camera, and I didn't want to have to deal with litigation with out-of-town shysters. So I took the hit and agreed to the reduced refund and to return it at my cost. I would highly recommend that you avoid these people and deal with reputable companies on the net. The best way I've found to make sure they are OK is to make sure they have SEVERAL entries of feedback and that they have been around for a number of years. New in business is probably just LAST YEAR's shyster with a new handle! I learned my lesson, hopefully you can learn from my mistake as well.
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