Philips Electronics North America Complaint - DVD Player failed after couple of months
I purchased the Philips HDMI DVP 3980/F7 DVD Player serial number KX1C0925823163, manufactured in June 2009. I purchased unit from Target Dept Store.
This unit started malfunctioning about 2 months after purchase. It would not play any DVD's. It would only make a clicking sound when you insert a DVD.
So, weeks later I decided to call customer care and spoke to a representative who told me that the unit was out of warranty and that I would have to send it off for repair at my expense. I informed him that the unit is not even 6 months old and it has stopped working. The representative told me there was nothing he could do. So I asked for a supervisor and was told the same thing. I then asked to get a telephone number to the home office and was told that they did not have such a number. I then asked for an address and was given this address; Philips Consumer Service, PO Box 10313, Stamford, CT 06904.
I am very disappointed in this product. I am shocked at the fact that It did not even last 6 months with very little use, and I do mean very Little use. I see now that Philips is not concerned about the customer, there reputation nor repeat business.
I hope that this complaint goes further than my telephone call and letter did. I would like a resolution.