DirecTV Inc Complaint - Unsatisfied Customer
I have received 10-12 auto generated collection calls from DirecTVs billing department (888-265-3887) within the last 48hrs for a bill that I already payed via the on-line service. It's annoying to be bothered by these continuous unwarranted calls in the first place, but add the frustration of DirecTVs "high tech" system that auto dials you and then hangs up in your face when you try to answer... each and every time. I spoke with three separate phone handlers when I called back, that assured me that the problem would be handled and I wouldn't receive any more phone calls. SEVERAL calls later I demanded to speak to a supervisor as the problem was obviously not being handled. I was denied speaking with a supervisor, but was assured by the phone handler that the problem
was corrected and that the supervisor would call me back in 10-30mins to explain the correction. 1 1/2 hr later, I phoned for the supervisor again, as he failed to call me back. Again, I was denied speaking with him and was given a message that the problem was handled.
This has now turned into a "Harassment" situation on the part of DirecTV as I advised them to stop calling on 3 separate contacts. Finally upon request, I was transferred to "Customer Service" who advised that the reason I was still receiving calls is that the system wouldn't update the new information(that my bill was paid and to stop calling me after my several requests) for 7-10 days, not within 24hrs as told to me by the other associates. When I inquired if I would have to endure the harassment for another week, the Customer Service Manager replied, "yes." To add insult, she was less than helpful, less than caring and less than willing to compensate me for being mistreated and now victimized by a situation that, may I remind you, was a DIRECTV error!
Prior to writing this, I have received 3 more calls with no answer.
DirecTV employees thus far have handled the situation in a manner that tells customers such as myself to deal with it or stop being a customer because I'm one of many and am not valued what so ever! As I'm sure you know, all conversations are recorded for "quality" assurance, so I hope someone will actually look into the matter. I will be very curious to see if this letter assists me in feeling like a valued customer again or just another number.