Polaroid/Proview Complaint - Proview for Polaroid
7373 HUNT AVENUE -- I need assistance immediately, please.
A purchase was made for a Polaroid 26" flat screen TV 12/08 from Walmart on Bells Ferry Road, Acworth, Georgia.
Within the past month, the TV abruptly stopped working.
Your website offered several different
repair shops and I chose one in Alpharetta, GA.
That was two weeks ago. He telephoned the in warranty company, Proview at 888-896-9859 and they told him they could not sell parts to him. Sell? This is within the designated warranty time. He still has my television and it is not being repaired unless I call you as he was instructed. The company will not forward one thing to him unless I call and ask. I have called and called and been left on the phone for as long as one hour. By the time I get through the warranty period will have lapsed.
Model and Serial Number disclosed here.
This is the third time I have attempted a contact without a response. I forwarded an email to Lorrie Parent, the VP of Marketing, then made several telephone calls and left messages.
You can only imagine what I am thinking about your company and customer service.
I am forwarding a letter to Consumer Advocate Clarke Howard after I forward this on to you.
This letter, with appropriate strike outs, was forwarded to several
folks at Proview after I found out that Polaroid has filed bankruptcy in June of 2009. Proview is apparently overwhelmed with requests and is having problems dealing with the onslaught.
I am on a campaign to get a replacement or repair. I have telephoned several numbers for Proview and all have a recording.