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Park 'N' Travel Complaint - Park 'n' Travel San Jose - Beware!!!!

Review by JWard on 2009-12-19
SAN JOSE, CALIFORNIA -- BEWARE!!! FIND ANOTHER LOT!! BAD CUSTOMER SERVICE!!

After using Park N Travel's valet service over Thanksgiving weekend, our vehicle was EXTREMELY dirty. Sap, mud and pine needles all over. We attempted to inform management but were confronted by a hostile employee named Marcus who got in my husband's face, yelled at him and then purposely SPIT at my husband!!! The manager was not at the facilities and we waited over 45 minutes for him to return. THE MANAGER NEVER SHOWED UP! NO APOLOGY!!!

CHECK OUT YELP.COM FOR ALL PARK'N'TRAVEL'S BAD REVIEWS. WE AREN'T THE ONLY ONES WHO WERE TREATED POORLY.

BEWARE!!!! DO NOT PARK YOUR CAR HERE!!!!!!
Comments:12 Replies - Latest reply on 2009-12-20
Posted by Anonymous on 2009-12-19:
I've never known an aiport to specifically make sure the cars are cleaned off from trees shedding on them and what not... just to make sure the cars are safe and no one breaks into them.
Posted by JDSmith on 2009-12-19:
This lot is not part of the San Jose airport, but a local private lot. The long term parking at SJC is quite large, convienent and relatively safe. Also it has no trees.
Posted by CSD on 2009-12-19:
I am not understanding the unsafe part of your complaint. What is unsafe? And I think you are only paying to park, not for car washes. Not that spiting on someone is acceptable, but what did you or your husband say to him exactly?
Posted by Skye on 2009-12-19:
Did you want them to wash your car, before handing it back over to you?? I don't think thats part of the long term parking deal.

Why was your husband spit at?? I wonder what their side of the story is.

Posted by Anonymous on 2009-12-19:
Nothing indicates that their lot is unsafe to park in.
Posted by Diabolical on 2009-12-19:
If this is the OP's idea of unsafe I'd like to see what they think of some of the parking garages in the city.

I have a mental image of the hostile "Marcus" accidentally spitting mid-sentence. I really doubt he hocked a loogie at her husband.
Posted by Diabolical on 2009-12-20:
Update: OP messaged me... (why didn't she just comment?)

"You weren't there. Yes, he spit (not while talking) but actually to hit my husband's face. The point I'm making is customer service has gone down hill and everyone is OK with being treated poorly by businesses. We NEVER got an apology."
Posted by PepperElf on 2009-12-20:
i dunno. i personally dislike getting IMs about my comments too.


but it does sound a bit odd that an employee would spit at someone for just starting to talk to him
makes me wonder what was exactly said to him in the first place
Posted by Skye on 2009-12-20:
I thought I was the only one the OP was sending IM's to.

OP, why not come here and respond like everyone else does?
Posted by PepperElf on 2009-12-20:
i guess i've been lucky then
*knock on wood*
Posted by Skye on 2009-12-20:
The day is still young Pepper, lol :)
Posted by PepperElf on 2009-12-20:
nooooo!

*runs off to guzzle some egg nog to keep the evil thoughts away*

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