Home Depot Complaint - Poor product support for good customers
REDWOOD CITY, CALIFORNIA -- I purchased a lawnmower from Home Depot a few years ago to mow my very small grassy patch about once a month. Twice the carburetor came apart and I took it to the store and they showed my how to fix it. Now I fix it myself. Recently the pull start mechanism jammed when I tried to start it.
I took it back to the store and they sent it out for repair. Their repair people said they don’t fix equipment brands that the store no longer carries. Home Depot said I would have to find a local repair shop and get it fixed on my own money. Speaking to the manager and calling the corporate office produced no change of attitude.
This is the second tool I have bought there that didn’t hold up to very light occasional homeowner use. As I told them the only conclusion I can draw is that I shouldn’t buy products at Home Depot because they won’t stand behind the quality. I estimate I have used the mower for less than a total of 10 hours. That is half the amount of time they allow for each oil change. The oil is original and looks brand new. This mower has not gotten hard use.
According to my records I have spent $3500 in the past three years at my local Home Depot so they are losing a small but regular customer. I thought these large chains had a better customer policy than this for their regular good customers.