Time Warner Cable Complaint - DO NOT USE TIME WARNER CABLE !!
COEUR D ALENE, IDAHO -- I have been over charged on my monthly statements for the last few months with Time Warner Cable in Coeur d Alene, Idaho. I pay a small amount every month for the most basic internet. My payments are prompt every month. For the last few months I have seen these extra charges, I call the customer service number to ask why theses charges are there. They have answered, every time, that they had no idea what these charges were or where they came from and "go ahead and just pay your monthly payment and I will remove these extra charges." And I pay them. So finally I get this month's statement and they have shut off my internet service. I spent an hour and a half on the phone with what they call "customer service" getting the run-around, getting hung up on, getting transferred twenty times and NO ONE could tell me why I was being overcharged when I pay a simple flat rate every month. I got no resolution from this hour and a half call, what a waiste of time!! So the next day I walk into the branch on Kathleen St., obviously not a happy camper. I spoke with a not so nice and not so understanding female "supervisor." No resolution. She tried calling my husband a liar saying she and he made some kind of arrangement, which my husband had no recollection of this arrangement. Here's an idea for you: NEXT TIME YOU TRY TO MAKE AN ARRANGMENT OR AN AGREEMENT PROFESSIONALLY, GET IT IN WRITING WITH A SIGNATURE!. This "Supervisor" and these "Customer Service" representatives were of no help, obviously poor customer service and no customer satisfaction. Poor communication on their part, and I am left with a bill in the amount of almost 8x my monthly payment. I am currently looking for a new Internet provider and I will defer any friends and family considering Time Warner Cable.
This female supervisor working in the Courd a Alene, ID branch on Kathleen St. on 12/18/2009 at 11:00 am....really needs to be reviewed on her customer care skills. She will be the reason I discontinue service with Time Warner Cable, Plus the "Customer Service" Representatives that are of no help what-so-ever.