Mohawk Datile Complaint - Mohawk Tile Daltile
DALLAS, TEXAS -- I have been complaining about my tile since the day the I bought the home from the builder The builder ignored my complaint because it was not on my 30 day list and I missed my walk through because my job sent me out of town and they would not reschedule it. After two years of frustration some one tipped me off and told me the local supplier was Heritage carpet and Tile. After fighting with them forever they finally came to the house and said the lead that is coming up from the floor is dirt..I was outraged I had just had the tile professional cleaned by K C Tile and Kenny told me that what was coming up from the floor was not dirt. I called [snip] office who is suppose to be the VP of Mohawk. I sent up water samples and reports and they swooped it under the rug. After another year of living this nightmare I contacted [snip] the regional vise president of the company. He send out an inspector out here who references turned out to be false. I called every one of floor eyes inspections references and they were all false regarding his education. He was told to take them off his website or there would be legal action taken. I reported this to [snip] who is the head of the claims at Mohawk was told by this inspector that my floor was dirty...it was cleaned again two days before the inspection was done. I hit the roof. I have sent them pictures, the socks that showed that even bleach does not remove the tar when washed and again they denied my claim.
I then took a video of my floor being cleaned and after it dried took a brand new clean pair of socks and walk on the floor took of the sock and they were black. I called [snip] the President of Mohawk...that's the Guy at the top whom makes over a million dollars a year...By the way if anyone wants the direct phone numbers to any of these corporate executive please feel free to ask. I sent [snip] the socks and he sent them to his legal department that hired an inspector that lives four hours away, gee I wonder why when there are 35 in the surrounding area of my home. But I have hired a laboratory specialist and a another inspector and a water specialist to be here with a local news crew, the board of health and a camera team. I am done playing games....
Now I am hearing this tile was made in CHINA. My family comes first and god help this company if there is a toxic substance coming from this tile