Toys R Us Complaint - Terrible Customer Service...RUDE!
SAN ANTONIO, TEXAS -- I called Toys R Us trying to confirm if an order was ready for pick up at the San Antonio, Texas Toys R Us Store. Order #G-2440-02582471-3 was purchased using their store to store purchasing from inside the Huntington Beach Toys R Us Store on 12-18-09 at 9:19 pm.
The item was supposed to be available for pick up at store #7032
TOYS"R"US/KIDSRUS - SAN ANTONIO 
7140 BLANCO ROAD
SAN ANTONIO, TX 78216
When I tried to call and confirm if the order was ready for pick up I was told they don't have that service! I was shocked since I had already paid for it at our Toys R Us store here!
This was the response I got to my e-mail from their online customer service.
Thank you for contacting the "R" Us Team regarding this matter. We apologize, but as we use the United States Postal Service, for tracking needs you may wish to contact them regarding this matter as they would have more specific details about this order. We apologize, but that may be the best course of action. Feel free to contact the San Antonio store you referenced as they may have that item already in the store. We appreciate the time you have taken to contact the "R" Us Team and apologize that we are unable to assist in this matter.
The "R" Us Team
They obviously misunderstood that we paid at our local Toys R Us store here in Huntington Beach, California and my son was supposed to pick up the item at their store in San Antonio, Texas.
This was my response back to them...
He already picked the Item up at the San Antonio store today. The person that answered the phone at that store was very RUDE to me, and also the same person was very RUDE to my son when he arrived there to pick up the item. Even if shipping store to store is not their regular policy that doesn't mean that we should be treated with an attitude by the clerk at the store. It was the Assistant manager at our local store that suggested we pay here and have them pick up at their local Toys R Us store there in San Antonio. She was actually quite helpful.
It is very unfortunate that the San Antonio Toys R Us treats their customers this way. Obviously, they do not value our business! We have many grandchildren we buy for regularly, but we do not plan to shop at Toys R' Us any longer if this is how we are going to be treated! We will be forwarding this on to your corporate office! Regretfully, Mr. XXXX