Knology Complaint - This is not the company for you.
LYNN HAVEN, FLORIDA -- OK. So. I was living with a roommate, and I was moving out of the apartment to Texas. So I called Knology to transfer my subject to my then-roommate. I got the A. O.K. that everything was cool, so I proceeded to move out. Two months later I get phone calls saying that I have a balance of sixty-something dollars, and that if I failed to pay there would be a late charge.
Naturally, I called the company to dispute this. I talked to a customer service representative who was extremely understanding of the situation, and who indirectly admitted it was a mistake of the company. Unfortunately, she could not repair the problem herself. So she forwarded me to a supervisor.
"Wonderful customer service galore!" I thought to myself. Little did I expect what was coming next. I was told there was absolutely nothing that I could do at this time because the account was in my name, and we failed to go in to a branch and show our ID's for an account change. What, REALLY? "But I was not told this at the time. I was told it was taken care of."
"I understand, but what you were told was wrong. The bill is yours to pay."
"You can't just switch the bill to her name?"
"No, not since you did not come in and show your ID's for the change."
"But I was not told this at the time. How is it my responsibility AT ALL? I had my name removed from the service!"
Then it proceeded to go in circles. Woe is this hassle. I was also told that if I did not pay the bill, and failed to turn in the modem, there would be a monthly fee tacked on to cover the hardware. Still, IN MY NAME? REALLY? I remain in shock at the companies blunder, which I bear the brunt for.