National Floors Direct Complaint - Think twice and then think again before buying a rug from National Floors
AVON, MASSACHUSETTS -- This is now the 2nd time I've purchased carpeting/flooring from National Floors Direct. The first time, I had no problems. We decided to call them again when we needed carpeting replaced in 2 bedrooms, large hallway, 2 stair cases and our family room. A very large job! A simple situation that occurred right after installation could have been quickly resolved however I discovered that once the purchase is made and the carpet installed, THERE IS NO CUSTOMER SERVICE. You are on your own! The Customer Service Manager is of NO help and actually yelled at me - the customer! On 2 occasions I asked to speak with the owner/manager. The sales representative did not want to give me his name. Finally someone that answered the phone on one of my many calls, gave me his name. It seems that no one in the organization can contact this guy directly (very odd) and they insisted they would ask him to call me. What a surprise! He never called me. back. A simple issue that could have been resolved has now escalated. I would NEVER buy from this company again and I am telling all of my friends NOT to buy from this company. They'll take your money but don't want to talk to you after the sale.
Think twice before calling them!