24 Hour Fitness Super Sport- Kent, WA Complaint - Untruthful, and stole my money
KENT, WASHINGTON -- I signed up to do the 7 day trial at the Kent, WA. 24 Hour Fitness Super Sport gym. I was told by the membership staff that they needed to have my debit/credit card info for security purposes. They told me I had 36 hours from that date to let them know that I did or did not want to join their club for certain so that I would not be charged. I called the very next day, as well as the next night to confirm that I wouldn't be charged after I chose not to use their gym. It is 7 months later and I am still being charged for a membership that I did not want. Also, I am being charged $20 more then they offered me when I signed up for my 7 day trial. When I spoke to the manager, she said I signed up for a membership at that time, and that they could not refund my money. I told her I signed up for the 7 day trial, and that I had called several times the next day to cancel and make sure I wouldn't be charged. I was told there was nothing she could do but cancel my membership and that I would have to go through corporate for a possible refund. She asked if there was anything else she could do for me(like any normal customer service employee), I said no. and she say "Bye", then mumbled "Ass" as she hung up on me.