REI, Inc. Compliment - Great customer service

Review by Crown Jules on 2009-12-20
TUALATIN, OREGON -- I recently found out from my sister-in-law that my brother has decided to take up hiking as a hobby. That made me really happy because he's tough to shop for and I was struggling with what to get him for Christmas. Knowing REI had a good reputation I headed to their store in Tualatin.

Upon entering the store I was greeted by an associate who asked if I needed any help. Since I don't hike myself and wasn't sure what to get, I told her why I was there and she gave me several gift ideas and directed me to the different departments within the store. Once I got to the apparel section, I was helped by another associate who answered some further questions I had and, this is the best part, told me about their annual used gear sale to be held in early January. This couldn't have been more perfect. Not only does my family have to delay our Christmas get-together until January 9th, but our gift-giving theme this year is New and Used (the person you're buying for gets two related gifts, one new and one used).

I wound up buying my brother a new item (on clearance, even) and left the store giddy with excitement over what kinds of used but still quality goodies I'll hopefully be able to find in a couple of weeks.

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