Pizza Hut Complaint - Pizza Hut - IOI Mall, Malaysia
BANDAR PUCHONG JAYA, -- 21 December 2009, 12:45 P.M. - 1.45 P.M.
I stop by at Pizza Hut for lunch. However, I was terribly disappointed with its service. Below are some of the reasons:
After > 1 hour of waiting our order was still not served.
Upon calling on one of the waiter, we thought the matter will be solved. However, minutes later, we were offered a FREE salad bowl as an apology due to so called "kitchen problem". It is very important to note that we are customers, NOT beggars.
I can never understand their definition of "kitchen problem" because if the kitchen was really having problem, why were the tables later than us were served while we were still waiting for our pizza (bear in mind by now 1 hour already passed)?
All the while I was observing the small window counter where kitchen send out prepared food. That counter was jammed up but yet some of the waiters were idling around (chatting & joking - even after the bell was pressed few times).
I am writing this because Pizza Hut does provide tasty food. It will be sad to see due to poor management of some branch, Pizza Hut loses its fans.