Sears Complaint - Liars - Samsung Dryer-Repair
WILLIAMSVILLE, NEW YORK -- My parents bought a washer and dryer from Sears a couple weeks ago. They got them home and installed and we all LOVED them-- they were fabulous- 2 days after using the dryer- it stopped working. It would make a clunking noise and stop spinning. So my Father called Sears and they sent out someone to fix it last week. The guy (Todd) came out and said he needed to order a part to fix it and it would be in Friday- 12/18/09. my parents not having much of a choice agreed and put aside more of their time to wait around on Friday for the dryer (which is in about 10 different pieces right now) to be fixed. well the part never came in and my dad is obviously very upset. so he called this morning and found out that the part wasn't even SHIPPED from CALIFORNIA (we live in NY) until SATURDAY 12/19/09 and it was shipped GROUND instead of "emergency shipped" which is what they were told would happen.
We have 6 people who live in this house, we haven't had a dryer for over a week now and we are NOW being told that we WONT HAVE A DRYER UNTIL THE 29TH OF DECEMBER!!!! MORE THAN 10 DAYS AFTER THE ORIGINAL DATE THE PART WAS SUPPOSED TO COME IN!!
I find this completely ridiculous. I'm moving from my parents house in the next couple of weeks into my own home and I can assure you that I will be buying NOTHING from sears. When my father called about the dryer this morning he was told there was nothing they could do about it! At this point you should give them a new dryer and we will give you the part to fix the dryer once it comes in...
LET ME REMIND YOU AGAIN- 6 PEOPLE IN ONE HOUSE AND NO DRYER- YOU SHOULD TRY IT SOMETIME- Its going to take us forever to catch up on laundry!
SEARS LIED TO OUR FAMILY ABOUT HOW LONG IT WAS GOING TO TAKE TO GET THE PART IN THE MAIL AND LEFT US WITHOUT A DRYER-- I THINK MY PARENTS ARE OWED SOMETHING!