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Yellowhawk Wholesale Complaint - Non-delivery and Lack of Response

Review by czagst on 2001-08-03
TROY, ALABAMA -- On March 24, 2001, while at the NMLRA's SouthEastern Rendezvous, I ordered a pair of 'Eastern Style', commercial tanned, buckskin leggings from your company, Yellowhawk Wholesale. Approximately one week later, through my own initiative, I realized there was a problem with the credit card transaction. I immediately phoned your company with my regret and advised my intent to send you a money order as soon as possible. Kevin Nichols, proprietor, said this situation was 'not a big deal' and that he would wait for the money order.

One week later, I sent Mr. Nichols a money order via Priority Mail with a copy of the credit receipt that showed the merchandise ordered and the size required. After 3 weeks of no delivery and no communication, I phoned 3 times within a week, only to be advised he was on the road. Mr. Nichols brother did confirm the money order was received.

Another 3 weeks went by with no merchandise or communication. I phoned Mr. Nichols again, who was still on the road, and spoke with his brother who advised me he was out of leather required for the project and was awaiting shipment.

2 more weeks went by. The next phone call was with Mr. Nichols mother or sister, who informed me his sewing machine had been stolen, and he was having to hand stitch his goods.

I have tried to be patient and understanding as to these unfortunate string of events, however, in over 3 months of attemps to reach Mr. Nichols, he has not returned my phone calls. I have called so many times now that his family knows me by name.

During my last conversation with a Ms. Nichols on July 25, I informed her of my dissatisfaction, and mentioned that if my leggings, or money refund, had not arrived by Friday, August 3rd, I would pursue legal action and begin filing complaints through every possible channel.

I intend to file a consumer complaint with the Attorney General of Indiana and the Federal Trade Commision. My phone calls remain unreturned and Mr. Nichols is still 'on the road'.

How can Mr. Nichols remain 'on the road' taking more orders to create clothing, etc. for living history participants such as myself, when he cannot fulfill the orders he has already received.

I have tried to remain a patient and understanding person, especially given the nature of the order in question. But the customer service in this case is most unsatisfactory. A simple returned phone call could have avoided any further action that follows.

To help keep me as a potential future customer, I would like the following:

Immediate delivery or refund of $106.00

At the very least I would like a response from your company regarding this incident. Thank you for your time.
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