Global Tel Link/AL Complaint - Rip Off - Global Tel Link/AL
I agree this company is a rip off. My fiance' was transferred to the city jail. I had to change the pre paid company to Global Tel Link. Since he was only going to be there a couple of days it cost me $ll to put $25 on the account. 3 calls later there was no money in the account. I call customer service & she stated that it cost $2.05 to connect. 30 for every minute after. When I complained she said all pre paid charged that. I had to correct that statement due to the fact I was dealing with another company for 2 years that charged $1.86 for a full 15min call. This is robbery. The department states how they want the inmates to be in contact with the family & they make it impossible with these contracts to make it happen. HIGHWAY & FAMILY ROBBERY. And to think they are locking people up for that.