Ashley Furniture Complaint - Encore (Sewer) Salsa Sofa
SILVERDALE, WASHINGTON -- On 11/06/2009 I bought sight unseen a couch called, ENCORE SALSA SOFA, It is red and was in a flier in the local newspaper. I went to the local Ashley store here in Silverdale, Washington. They did not have this couch in the store to look at and sit on, and check out. I liked the way it looked so I paid for it. It was delivered a few days later. I was very happy with what I had paid for, That is until later that day... The smell was SO BAD I could not stand it, it actually smells like a SEWAGE PLANT,( untreated sewage), and the red color would come off when you would sit on it.. I was very pissed that I know have a PINK shirt, (it was white) the color was coming off really badly.. I called the customer service phone number, BIG MISTAKE!!! They attempted delivery of another one, I inspected it before they took it off the truck. It did the same thing when I wiped a white cloth across it, it turned pink, and the smell was just as bad.. I did this in front of the delivery guys so they knew I was not feeding anyone a bunch of crap..They took it back, meanwhile, I still have this couch in my home that has made the whole place smell like untreated sewer poop!!! So mad, I took off one of the seat cushions and took it to the store of purchase, and spoke with the store manager, She agreed with me that she could smell how rank it was, and she saw what happened when you rub it with a white cloth, she could see with her own eyes that the red color was coming off on the cloth... At that time they had one on the sales floor, we both did the smell and rub test, and oh gee, the same thing happened. We then decided on a different couch of the same color red, or close to it. It was more expensive of course, and did the smell and rub test on it, no problem, I told her I would not pay more than $100.00 additionally, so she said she would sell it to me for $399.00, and said I was also getting $50.00 off for the inconvenience, ya right... So I paid the difference. Next day there is another flier in the paper, It is the couch I had just exchanged the old one for, and it was on sale for $399.99, ya, I was pissed, she made it sound like I was getting SUCH A GEREAT DEAL. So I called the customer service number again, ( by this time I have spoken to 6 different customer service people), I was so tired of the run around I was getting that I demanded a refund of the difference and the $50.00 coupon, thus, $125.00.. Still no money as of today, 12/21/09...I receive a call telling me that the new couch I was doing the exchange for in stock was broken and that they had to order a new one, and I would not receive it for another week or so.. I finally received the new one, I thought I was done, BUT NO !!! This one is broken also..The left arm is so wobbly, I am afraid to touch it, so once again, I call customer service, and yet again, another new person, and yet again, I have to explain the WHOLE SITUATION AGAIN~!!!!!! I* demanded delivery of the next one within a couple of days only to get a phone call stating that the one in stock is ALSO DAMADGESD!!! Holy crap, I have been dealing with Ashley Furniture since, 11/06/09. The new, hopefully unbroken one is to be delivered tomorrow. I cannot imagine anyone wanting to buy ANYTHING FROM ASHLEY FURNITURE!!!!! This company does not care about it's customers in the least, and I for one will not shop there again and will tell anyone to shop else where....If the new couch is not up to snuff, I will be demanding a full refund.. I have read most of the complaints on this sight. I seriously think that a "CLASS ACTION LAWSUIT" should be set in motion, if not already done...It has been weeks, no one has called to see what the status is. And oh ya, after calling customer service, ( in Texas),good luck on getting a return phone call if you request one.. It WILL NOT HAPPEN, trust me...Pissed and unhappy in Washington state....
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