Ashley Furniture Complaint - Rotten Service
KENNEWICK, WASHINGTON -- I wish I had seen these reviews before I gave Ashley Furniture my money! Everything these reviews say is true. I ordered a chair and was told 6-8 weeks for delivery. After 6 weeks and no contact from anyone at the store, I went in to see the salesman. He looked up our order and said something about how what we ordered had been backordered but should be in the following week and set up for delivery either that week or the next. Two more weeks went by and still we heard nothing. When I called the store, the gal looked up our order and said it was in stock, but no trucks were coming up from California until after the first of the year (this is the week before Christmas) and there was nothing she could do about it. The corporate office just made the decision that no trucks would run! No deliveries the week before Christmas! I have requested my money back (that they have had for 8 weeks!) and will shop else where!
More Reviews on Ashley Furniture: