Lone Star Chevrolet Complaint - False Information - SmartBuy Plan

Review by hendrickscharles on 2009-12-21
HOUSTON, TEXAS -- After four years of making payments and thinking we had bought a vehicle two months before we expected to have the car paid off, we are hit witha letter indicating that we need to bring the car back in byh January 20, 2009. The letter indicated that we have to take the car back to the dealer, sign the title back over to the, and pay. 15 cents per mile over 60,000 miles. We was never told that we was leasing or renting a vehicle for certain amount of years, nor was we told that we would be charged a mileage fee after paying for four years. I don't care how you label this SmartBuy financial plan, this is a lease or rent contract, that should have been told to us at the time of purchase. I feel as though my wife and I have been taken advantage of, we pay our bills, we make our payments, and then to be told that we do not own this vehicle and that we need to return the vehicle to the dealership is a complete sham. If we would have been told that we would be hit with a $8000.00 pay off and a. 15 cent per mile mileage fee, we never would have agreed to this contract.
Comments:3 Replies - Latest reply on 2009-12-22
Posted by Anonymous on 2009-12-21:
What exactly does the contract say? Is this a contract with a bank or the dealer? Not many dealers do a 'buy here pay here". AND if you were leasing the vehicle, or still making payments, you wouldn't have the title until it is paid off. HOW did you get the title?
Posted by Hugh_Jorgen on 2009-12-22:
Everything would have been spelled out in the contract you signed - the monthly lease payment, the amount of miles allowed each year, the per mile charge for excess mileage, the price to buy the car at the end of the lease, the date you were to return the car to the dealer, everything. I just can't see how you could read that and still think you were signing a purchase agreement.

I would suggest that well before you have to turn in the car, that you ask them to give you a courtesy inspection and point out anything they will charge you for when you return the car. Anything beyond "normal wear and tear" will be charged to you. So if the car has bald tires, or worn brakes, or scuffs and dings in the finish, it will cost you less to get these fixed on your own before you turn the car in than if they fix it and bill you.

That being said, if you really want to buy the car in January, that $8000 purchase price IS negotiable. The dealers really don't want to be stuck with another car on the used car lot. Perhaps you can get a better buyout price. Best of luck.
Posted by goduke on 2009-12-22:
It just astounds me that people sign a document obligating themselves to pay thousands of dollars and never pay attention to exactly what they are signing.

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