Lingo Complaint - Lingo Primus Path To Class Action Law Suite For Discriminatory Practice And False Advertisement
MCLEAN, VIRGINIA -- Dear Lingo Executives,
I have called your customer support and the call went to voice mail twice. I have left my number along with your ticket information regarding this issue. At this time I will wait to hear back from your customer support.
I am attaching the file showing that I have done due diligence to solve this matter amicably.
On Mon, Dec 21, 2009 at 1:28 PM, X wrote:
Dear Lingo corporate,
Please explain your fair usage policy and how it was violated. I have attached a file with all my calls for the last two month.
Show with reference to your agreement how it was violated.
According the file I have attached I have used 1030 minutes since November. You have advertised unlimited calls to Bangladesh.
What is the reason behind suspending the account when less than 1030 minutes was used when placing calls?
"your account was suspended is due to the violation of our fair usage policy since our system determined that there's been an inconsistency with the usage of your residential plan"
Explain the inconsistencies. How do you determine a customer is not residential?
If you fail to provide any justifiable reason behind suspending the account you will be taken to court for racially targetting customers with background from certain national origin. Please take this as your opportunity to make it right before you are taken to court and punished for blatant disregard of individuals civil rights. Keep this in mind that you cannot pass your responsibility/willfull neglect/discriminatory action on to your system.
Re: Your email to Lingo (LTK152030475XXXX)
On Sun, Dec 20, 2009 at 2:35 PM, Lingo Customer Support wrote:
Dear Mr. X,
Thank you for contacting Lingo Customer Care.
We apologize for the inconvenience. We would like to inform you that the reason why your account was suspended is due to the violation of our fair usage policy since our system determined that there's been an inconsistency with the usage of your residential plan.
To further assist regarding your concern, just contact us at 1-888-546-4699 and press option number 7.
We look forward to helping you with any servicing needs in the future.
Lingo Customer Care
Subject:Lingo Discriminatory Practise: Final warning before class action law suite
Dear Lingo Corporate Executive,
My total minutes used for over two month by placing call is 1101. My signed up on Lingo to keep in contact with my parents at Bangladesh and my brother at. I only call two numbers and I call when it is day time in Bangladesh because of the time difference I will call at 9 PM EST and in Bangladesh it will be 8 AM. In you advertisement you have mentioned unlimited calls but in your fine print you have hidden the fact that unlimited means 5000 minutes. I have not even used 2000 minutes over two month and today you have unilaterally disconnected my service.
I cannot call back my gravely sick mother. I am crying as I am writing this email as my mother may pass away. I am suffering from serious pain and mental pressure because you have disconnected my line by racially profiling my calls and have disconnected at a moment when somebodies life/death is at stake. It is dicrimmination because of my national origin. I am giving you this written warning before I formally press charge for violating my civil rights.
FCC complaint: # 09-C0018XXXX
Lingo advertises "FREE UNLIMITED calls to over 70 countries", but they suddenly suspended my account even though I only used less than one thousand minutes a month. They are racially profiling customers and suspending their account. They use the word unlimited but here is there justification to suspend my account "Our recent reports indicate that your calling patterns and usage have exceeded the acceptable threshold for a residential customer" what is the acceptable threshold is not defined in their agreement, other than they can determine what is acceptable. "Effective today, your Lingo service has been suspended." but they are billing me. I found all callers to Bangladesh has suffered the same consequence. They are racially going after Muslims and people from South Asia. They have disconnected my phone number and wants me to call their toll free number. Please help us.
Subpoena Compliance Center
7901 Jones Branch Drive # 900
McLean, VA 22102
A complaint with Michigan/Virginia attorney general will also be filed.
This is your final warning. We have 72 Lingo customers who have compplained of your discriminatory practise.
Lingo Phone Number XXXXXXXXX
XXX XX XXX
On Sat, Dec 19, 2009 at 11:32 AM, #Lingo-High-Usages wrote:
On 11/30/2009, we sent you an email notifying you of calling patterns on your Lingo account that were inconsistent with that of a residential customer and asked you to reduce your frequency of calls and usage. Our recent reports indicate that your calling patterns and usage have exceeded the acceptable threshold for a residential customer. Effective today, your Lingo service has been suspended.
Please contact Customer Care at 1-888-667-4281 so that we may provide you with other options to continue using your Lingo service.