Wachovia/ wellsfargo Complaint - WACHOVIA WELLSFARGO BANK OF HELL

Review by concerned citizen consumer on 2009-12-22
I HAVE USED WACHOVIA FOR YEARS. ABOUT 7 YEARS. SINCE THEIR MERGE WITH WELLSFARGO I HAVE HAD NOTHING BUT HELL. WHEN THEY WERE JUST WACHOVIA THEY WERE GREAT. I HAVE BEEN CHARGED OVERDRAFT FEES TO THE TUNE OF OVER 300 DOLLARS THIS YEAR SINCE THEIR MERGER. MORE THAN MY CREDIT CARD INTEREST. MORE THAN I HAVE EVER BEEN CHARGED SINCE BECOMING A WACHOVIA CUSTOMER. I KNOW YES IF YOU GO OVER ITS YOUR FAULT, BUT WHAT DO YOU DO WHEN THE BANK DELIBERATELY DEPOSITS YOUR PAYCHECKS LATER THAN NORMAL AND TAKES FOREVER TO POST YOUR INTERNAL WACHOVIA TRANSFERS FROM ONE WACHOVIA ACCOUNT TO ANOTHER WACHOVIA ACCOUNT, AND I'VE EVEN HAD AN ISSUE WHERE A PAYMENT SHOWED IT WAS PENDING BUT COMPLETELY DISAPPERED ALTOGETHER SO I HAVE NO IDEA WHERE THE PAYMENT WENT. IT DOESN'T SHOW IN PENDING OR POSTED TO MY ACCOUNT. THESE ARE THE WIERD THINGS THAT ARE TAKING PLACE IN MY ACCOUNT THAT HAVE NEVER HAPPENED BEFORE WACHOVIA MERGED WITH WELLS FARGO. WITH THAT BEING SAID IT SEEMS TO ME WELLSFARGO IS POOR@ MANAGING MY MONEY OR IS DELIBERATELY DOING THIS TO MAKE ME OVER DRAFT. WHETHER THEY ARE OR AREN'T I STILL CAN'T STAND THE WAY MY OWN MONEY HAS COME UNDER SEIGE. THESE BANKS ARE OUT OF CONTROL. I WONDER IF THERE WILL COME A DAY WHEN THE GOVERNMENT WILL OFFER ITS OWN BANKING SYSTEM. BECAUSE ALL BANKS SEEM TO DO NOW IS MESS PEOPLE OVER FOR THEIR OWN BENEFIT OR THEY SEEM NOT TO CARE ABOUT THE FACT THAT PEOPLE ACTUALLY NEED THEIR MONEY TO BE BETTER MANAGED. I PRAY FOR CHANGE. OTHERWISE I'LL PROBABLY JUST QUIT USING BANKS ALL TOGETHER AND ONLY USE THEM FOR CHECK CASHING LIKE I DID IN THE OLD DAYS. THANKS FOR YOUR TIME.
Comments:4 Replies - Latest reply on 2010-03-09
Posted by Anonymous on 2009-12-22:
The merger wasn't instantaneous. It wasn't until November of this year that Colorado began it's merger on the financial side and is now complete. Other states are now following in suit. Texas is last on the list of the merger for the financial side; July of next year. So, you might need to look inward to see how and why these overdrafts are becoming an issue.
Do you solely rely on online banking?
Do you keep a check register?
You can opt out and set a threshold on your account for, if it goes under, you can receive alerts and also things may not go through for having insufficient funds... though, it doesn't catch everything.
Posted by Anonymous on 2009-12-22:
I'm not a fan of wachovia myself. I never bounced anything with them, but they always had fees apon fees apon fees. Fees if you withdraw from a non wachovia ATM (so you get hit twice from the non wachovia ATM AND your own bank) monthly account fees....Their branch hours SUCK...I remember some branches I wanted to go to closed at 3.....The tellers always seemed to have an attitude and never seemed friendly...I call then Walkalloverya. not Wachovia.
Posted by RachelleJA on 2010-02-06:
Wachovia doesnt charge ATM fees only the fee you incur at the non Wachovia ATM which Wachovia has NO control over. Since their merger with Wells Fargo there is over 10,000 ATMS all over the country you can do withdrawals at with no fee and some Wachovia accounts have a ATM rebate system up to so many non wachovia atm withdrawals. One of the only ways to incur fees on a free checking at Wachovia is through NSFs which AGAIN the bank cant control how you budget/treat your money and account. And im not sure what branches you go to but, they are open very similiar hours to all the larger banks and open Saturdays.
And you think the tellers will be a cheery having to deal with constant customer name calling/complaints over issues they did TO THEIR OWN ACCOUNT? You wouldnt be as cheery either. And seeing how they were the best rated bank in customer service 8 years in a row they have to be alot friendier than other banks.
Posted by keldastar on 2010-03-09:
I am closing my Wachovia Account. I banked with them for years. Recently, Wachovia changed their policies regarding ATM withdrawals. For years, Wachovia would refund the fee charged by any ATM outside of their own. Now, not only do they not refund the ATM charge, they put an additional charge of their own on top of it. I can understand one or the other, but not both! Meet the customer in the middle. I can understanding no longer offering the rebate, but adding an additional fee of their own is unacceptable. I received over $50 in ATM rebates last year. Why would I still bank with them when I can go to a bank where at minimum, they do not charge a fee on top of the local ATM fee?

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