Northwest Airlines Complaint - Impossible to contact via phone - Automated customer service
Automated customer service - Complaint
Just wanted to share my displeasure with NWA. We are flying out of town today, my wife, our daughter (under 2 years old) and myself. We have 3 seats reserved since we wanted our daughter to have more room for the long flight.
Long story short, I wanted to make sure we had 3 seats together. Logged on to and tried to reserve the seats last night. It showed a few groups of 3 seats available at the time.
It would not let me. It kept assigning us random seats all over the plane. So I decide to call NWA and see what was going on. I can't talk to anyone. They were experiencing high call volume and told me to try again later. Fine. It was the evening so I thought I would try this morning.
So this morning comes, I log in to the website. All the seats are now gone. I can't change them. My 15 month old daughter is now seated alone in the back of the plane. Nice. They know she is under 2 since we had to specify it at the time of reservations.
Anyway, back to my complaint. I try to call NWA again. This time I get through and get their automated response system. It takes me through a series of hoops where it makes me talk to the computer, and the computer tries very hard to understand me by repeating it back 5 times. Each time it messes something else up and starts all over. Finally the computer gets my information correct, and then tells me they are having system problems and they will connect me to an operator. Great! That is all I wanted to begin with.
A few seconds go by, I get a message that they are experiencing high volume of calls and cannot take my call at this time. It hangs up on me.
I spent 20 minutes battling the automated system for them to tell me they can't help me. Nice.
Hopefully we can get at least two seats together when we check in at the airport. Otherwise I'm going to leave a bottle with the flight attendant and tell her good luck. ;-)