Kmart.com Complaint - Order Not Shipped - 2 Snow Suits & a 3pc Outfit
I ordered 3 orders to be sent to 3 different locations from Sears/Kmart on line on December 7, 2009. Two orders went through fine, but one order had a serious problem. I was called by the security of Sears/Kmart to confirm my order of the 3 items in the third order. Once confirmed, I was told the the order is being released to be shipped. I later called to check on the shipment of the order and was told they didn't see where the order had been released, but it was being processed. On the 17th, I called again and was told that the order is being sent out. On December 22 my son told me that the package was still not there. So on December 23, I called to check and spoke to a customer service person name James who said the from the notes, my order was canceled about one hour after I spoke with them on the 17th, but no one called me or emailed me of the matter. The money was taken out of my account on the 14th of December confirmed by my bank. I called back and talked to a person name Eddie who said it doesn't show that the canceled items were paid for but a credit is issued as soon as a order is canceled. I was then sent over to a supervisor named Jill who told me it take 3-5 business days for funds to be put back into my account and there is nothing they can do about that! My words to you Sears/Kmart.com and the Stores, "If you value you business you will revamp these foolish rules on how you do business with people. If you took my money then my order should have been a box ready to be shipped! and it that was not the case then my money should have stayed in my account and you would not have to say 3-5 business days to be placed back into the account and I would not be posting this very angry statement".
If you continue to do these things then I pray all yours doors to be "CLOSED".