Frigidaire Complaint - Frigidaire Professional Series is JUNK!
We purchased a Frigidaire dishwasher MODEL PLD2855RFC and smooth top range with convection oven and warming drawer MODEL PLES389ECG back in March 2007 and had them held at the store we purchased them at because we were building a new home. We already owned a Frigidaire stainless side by side, so bought these appliances to match. They were installed in the new home and first put to use in mid November, for a few dinners before we moved in full time in mid December 07. In March of 2008, the control panel acted up and wouldn't work. I called and had to work with them because the purchase date was over a year, so had to prove their install time. That was fine and they sent someone out to replace the panel. There had been no boil over, but the repair man said they had had trouble with the control panels. We had not been using the range for more than 3 months when this happened. It also has those unsightly stains inside the door window. Those happened within the first few months too. Then, in September of 2009 our refrigerator begain to act up and by October 1, 2009, we found out the evaporator on our THREE yr old refrigerator was shot! No one would fix it and to do so was upwards of $500-600! So we had to find a MATCHING appliance, so of course had to buy Frigidaire again, ($1000) but also bought the 4 yr warranty from Lowes. Within weeks of this problem, my dishwasher stopped working. Again, another repair man came out, and the motor was shot! So $280 later, I could have bought NEW for $400 (but already had spent enough on repairs and purchasing the new frig). THEN a few weeks after that, earlier this month, I was cleaning my range, and removed one of the knobs and the piece that sticks out for you to put it back onto, was loose and would just push into the control panel. So I called, spent HOURS on the phone with people you could hardly understand, but one nice gentleman ordered me the replacement part for no charge. But then he told me Id have to pay to have it installed because the warranty expired. I thanked him for the free part (which has still not arrived) but then said I want to COMPLAIN to someone "higher up." He gave me another number and finally calling a third time I got someone who spoke good English. She looked up what all I told them already, and then said the best she could do was offer me a rebate of 60% OFF off the purchase of a new range! WHAT? Are you kidding me? First of all, I just had to BUY a new refrigerator and have my dishwasher repaired. I don't have the money to BUY a $1500-2000 range and then wait for you to reimburse me, let alone I don't want another one of your appliances! AND when the rebate offer arrived, they werent giving me 6 months or a yr to buy a new range, its only good til January 10, 2010! I couldn't buy one this time of year IF I wanted to!