Maytag Corporation Complaint - Side By Side Refrigerator Freezer
We purchased a Maytag side-by side refrigerator freezer in November 2004. It lasted 5 years, with some maintenance in those years required. I recall two episodes of water line leakage that required repair. The second time, the repair was defective so I found parts and did it myself. The latest episide that was the death knell started by stepping in a puddle of water in front of the thing. Thinking water line - I looked. Nope. Seemed to be coming from ice dispenser. I emptied the ice tray, mopped up water, and checked the next morning. The freezer was defrosting. Total failure. A&E repairman came out, diagnosed compressor failure, and ordered the part. He went through the paperwork we had and told my wife that we were covered parts and labor as failure occurred within the 5 year period. The compressor showed up a week later and a second A&E repiarman a few days after that to install it. In the process of removing the old compressor, the repairman mumbled, went out to his truck, and came back several minutes later and said "I have bad news for you." He said the unit was not repairable as the refrigerant system was contaminated. Said I'd get a call from Maytag and gave me a 1-800 number to call them. Eight days later I called Maytag (not hearing anything from them), and was told the system was NOT under warranty and they'd offer a 20% discount off the purchase price of a new system. So, what do you think a prudent man should do after reading the testimonials in my3cents? Run like the dickens from Maytag! Oh, by the way, we kept our previous refriegerator (not Maytag) in our garage. It looks horrible but runs great! It's 16 years old. Maytag dependability? Forget it!
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