RCN Complaint - Cable/Internet service gone bad
ABSOLUTELY HORRENDOUS. If you have a choice, DO NOT PICK RCN CABLE.
It would take an entire book to describe everything that went wrong from when I first started service with them back in August, but a few things to point out:
1) No shows. I waited an ENTIRE Saturday morning and afternoon waiting for a technician to come out who NEVER came. NEVER got a reply from RCN apologizing or explaining what happened or even to reschedule a later date/time.
2) Unreliable service. For an entire month my internet was so weak, it took 10 minutes to buffer a youtube video (no joke, I ran multiple speed tests and got less than 1 mbps almost every time). To make a very long story short, it took an additional 2 weeks AFTER I upgraded from a 3 to 10mbps in attempts to improve the speed of internet I was getting, for them to get the signal through. In the end, I bought my own high-quality modem and router because I was convinced it was their crappy modem that was causing problems. I turns out it had nothing to do with the modem, or the router, and they couldn't even tell me straight up what had happened. How much was I reimbursed for 5 weeks of LESS THAN 1mbps speed of internet service, when I originally paid for 3 and then later 10mbps?? A whooping $8. And that was after arguing because they originally gave me $4. RIDICULOUS.
3) Crafted to cheat you of your money. To be fair, it's obviously the name of the game of any service company, regardless which one it is, to try and trick the customer in to paying more. I get that. But because I did, I thought I was extremely meticulous from day 1 when I insisted on having the representative explain every single detail of my bill. With my cable/internet package, came HBO that I didn't even care for, so a month in to my service, called to get it canceled. I was told it would be, but later got a bill for $20 more than my usual bill. Another long story short, I called in again later when I realized what was going on, and was reimbursed just $3 for canceling the service that day (so I was charged for almost a month of "off-trial" HBO service). If you don't sit and wait by your phone the moment they activate paid channels you didn't want in the first place, then you'll be losing money.