Moving-Services.net Complaint - Extremely Poor Customer Service from Moving-Services.net
NORTH MIAMI BEACH, FLORIDA -- I would like to warn anyone looking to move not to use Moving Services. I had a very stressful experience with them that has still not been resolved. I received extremely poor service and false promises. Not only was my move date rescheduled three times, the contract I signed was breached by this "moving" company. Coversations with my moving agent and the dispatcher were ambiguous and unprofessional. I was basically told my belongings may or may not be picked up. Meanwhile, I was on the road traveling and had to spend extra time, money, and cel phone calls trying to establish a time for my move to occur. It was very upsetting and made my trip difficult. The dispatchers at the contract company were discourteous and unhelpful and I received different stories about what was going on with the moving trucks.
Besides broken promises about moving dates and times, I received poor service and follow-up from Moving Services. Phone calls were not returned, and if they were, it would not be for 2-4 hours later after I was told that I would be called back within 15 minutes. Sometimes, I would never receive calls back, and had to make another phone call the following day. There was a huge lack of miscommunication between Moving Services and the contracted moving company. I spent considerable time calling Moving Services and the dispatcher, that I began to wonder who was doing the work in regard to my move.
I have requested a refund of the deposit I paid because my contract was breached and because the customer service was so awful. I am still waiting on consistent information and the truth about what will be done about my refund!