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Hitachi Home Electronics Complaint - May as well not have customer Service! - Hitachi 32inch HDTV "Alfa" Series.
Hitachi 32inch HDTV "Alfa" Series. - Complaint
LAWRENCEVILLE, GEORGIA -- "Hitachi does have people that answer their phones with no help and promises of returned calls which after days I had to call them over and over. I purchased this LCD TV for Christmas and out of the box it would not go to the startup screen. I tried everything and after two days I called their CS and was told that it has a defective circuit board and has to be taken into a service office, which they have none within 50 miles from me. Hitachi does not stand behind their merchandise.
I was told that since the TV is a 32 inch model that it "no longer" qualifies for in home service and that it would have to be carried into one of their service centers. I would think that right out of the box it should be in working order or replaced. Unfortunately this was a Christmas present and the company that I purchased from does have a 30 day return policy but they are out of stock. I will be refunded from the store when they receive the TV back. I am disabled and since the shopping channel has my money tied up and Hitachi won't make good on their product. My Christmas is screwed. At the rate this is going I won't be able to buy a TV til late January or February.
No matter how good Hitachi's sales demonstration is on a shopping channel, if you get a lemon don't expect Hitachi to step up to the plate. The two main shopping channels are great at replacing if they have stock and I know I will eventually be refunded. I ordered on the 5th and got the Hitachi Lemon HDTV on the 20th.
Hitachi, part of me wants to cry, thanks for ruining my Christmas. Obviously I can not recommend Hitachi HDTV's to anyone. Only buy Hitachi if the store will take care of the warranty.
I was told that since the TV is a 32 inch model that it "no longer" qualifies for in home service and that it would have to be carried into one of their service centers. I would think that right out of the box it should be in working order or replaced. Unfortunately this was a Christmas present and the company that I purchased from does have a 30 day return policy but they are out of stock. I will be refunded from the store when they receive the TV back. I am disabled and since the shopping channel has my money tied up and Hitachi won't make good on their product. My Christmas is screwed. At the rate this is going I won't be able to buy a TV til late January or February.
No matter how good Hitachi's sales demonstration is on a shopping channel, if you get a lemon don't expect Hitachi to step up to the plate. The two main shopping channels are great at replacing if they have stock and I know I will eventually be refunded. I ordered on the 5th and got the Hitachi Lemon HDTV on the 20th.
Hitachi, part of me wants to cry, thanks for ruining my Christmas. Obviously I can not recommend Hitachi HDTV's to anyone. Only buy Hitachi if the store will take care of the warranty.
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