Korean Airlines Complaint - 2+ MONTHS AND STILL NO REFUND
I canceled my return flight to the USA with KAL (within the time frame allowed)because my fiancee and myself are having a baby. I thought it best to be with her during her pregnancy especially since this is her first.
It has been over two months now since I canceled the flight and filled out the required forms for the refund. They took my phone#;cell#;and my email address but still after many calls and no reply from them in any way I still have not received my money back.
In all fairness though the KAL representative did tell me it could take up to two months to receive my refund and I was okay with that as I planned on using the refund money for our new baby, but now it's more than 2 months and all I have gotten from KAL is disregard.
KAL website says only 2-3 weeks for processing refunds from the USA.
My main complaint here besides them keeping my money for so long is KAL didn't even have the common decency to contact me in anyway as to the progress of my refund, after all it's my money right?