Air France Complaint - How Air France Avoids Your Lost Baggage Inquiries Part II
You won't believe this...finally got thru to AF baggage line and the English? speaking representative tells me my bags are in Paris, and will be delivered!! How does she know this? She can't say, but will repeat that the bags are in Paris again. Why were we told for 3 days they do not know where the bags are? She says they are here but "not checked in" which means they may or may not be here. We ask when will the bags be delivered? She does not know. Then she says she has been repeating this conversation for the past 15 minutes and she is tired so she will hang up now!! Wow! what a way to handle a problem, just hang up because she knows there is no way to contact them. And they don't care!