Crocs Complaint - Customer service stinks!!!!

Review by dutchandme on 2009-12-23
NIWOT, COLORADO -- I ordered a pair of mens crocs online for a Christmas gift on 12/14. I received the package on 12/21. I opened the package and before even taking them out of the box one of the straps was broken off. I called the customer service # and they told me if I wanted them before Christmas I would need to pay for the pair to be overnighted. Once they got a tracking # to prove I sent the broken pair back then they would send out a new pair and reimburse me for the overnight shipping costs. Oh did I mention it was 8:40am and in order for the new pair to go out & be here before Christmas I had to be at a Fedex location no later than 10:30am that day? Oh yeah, I work like the rest of America so I can't just up & leave. I went on my lunch hr to return the pair and emailed the CSR my tracking #. I received and email back stating that I had to send them digital photos of the shoes so they could determine whether or not they needed to send me replacement parts or a new pair, really, digital photos, replacement parts?I received the merchandise broken to begin with. I should be able to have a brand new pair sent, I shouldn't have to repair them before they are even worn. I love Crocs and have many pair myself but I will never purchase anything from Crocs again. They have the worst customer service I have ever dealt with. They certainly will not only lose my business but I have also shared my experience with many others......
Comments:4 Replies - Latest reply on 2009-12-23
Posted by Anonymous on 2009-12-23:
I agree with Inat.
Posted by Pepper on 2009-12-23:
i like my crocs - i have a set of croc flat heels. yes they actually make girly flat heels

the strap broke off but they were like well over a year old by then, so i broke the strap off the other one to make them match again.

they're nice for when i just don't want to put on regular shoes
not right now though cos it's snowing but in the summer or spring, or even fall sometimes... not bad
Posted by Anonymous on 2009-12-23:
A lot of medical people like Crocs because they are comfortable and it's easy to clean blood and barf off of them. It doesn't make a doctor or nurse "gay" to wear them. I hate when that term used like it was above. Yes, they are ugly, but they are practical. I hope the OP gets the issues ironed out.
Posted by Abbie13 on 2009-12-23:
the g*y comment was uncalled for. My mom is a nurse and loves them because they are comfortable for the long hours that she is on her feet.

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