LINGO Complaint - LINGO's Irresponsible and unjustified business
MCLEAN, VIRGINIA -- I took the service as they advertised for UNLIMITED plan to 80 countries, and then after a month (of course after trial period) I received an email indicating “Lingo-High-Usages” and referred to Section III Part of Lingo’s Terms & Conditions and gave me a warning for suspension. Anywhere in Lingo’s Terms & Conditions or anywhere in policy they have never mention about any certain number of hours or minutes. So continued to use. After two weeks from the day of warning notice I got Suspension Email referring same Terms & Conditions, that email provide me a phone number to call them to resolve the issue. I called them nobody received the call. So I called them to their regular customer service but after waiting for 30 minutes lady gave me the same number. So I called them again and same situation, nobody receives the phone, so I left message. Since then today is the 3rd day I am trying to reach them continuously, I left messages SIX times in three days. Sent an email, got reply to call customer service with detail! So I called the so called customer service and lady told me they are going to call me within two hours. Now it is 6 hours no body called me.
I used less than 1000 minutes before I got first notice, after first notice I used less than 700 minutes (these minutes included 800 numbers, local, USA, and International)
So LINGO Executive can you tell me why should not you reactivate all account and let us make calls as a real "Unlimited plan" as you advertised!