Papa John's Pizza Complaint - Brushed off
BATAVIA, ILLINOIS -- A little past 5pm on December 23rd, I called to place a pizza order. My 3 year old has food sensitivities and I asked if I could order a half and half pizza but leave the topppings off a quarter/or small portion of it. I wasn't asking for any discount in charges or anything--to just ring it up as half and half and ask the cook to leave the toppings off of a portion of it. The woman on the phone said it can't be done. She did put me on hold to apparently ask for someone's permission. She came back on and said corporate was there and they couldn't do it. I asked to talk with a manager. She said they were to busy to come to the phone. She said, "We're very busy. Do you want to place an order?" I said, "Yes, I do, but I need to speak with the manager or corporate person first apparently." She said, "I can have someone call you." I said fine and asked how long it would be as we'd have to figure out something else to eat if it would be a long time. She made it sound like it would be. I don't recall exactly when she interrupted me with, "We have a lot of people on hold," but I certainly wasn't taking a lot of time. I was completely brushed off. Why was everyone else more important than dealing with me? It's been 2 hours now. We scraped up something to eat in the house. I'll be surprised if I ever get a call from anyone. I find it annoying that there is nowhere on their website to contact customer service and I couldn't get a manager at the store. I worked for Pizza Hut in college as a supervisor and dealt with stuff like this all the time. I was very reasonable and completely brushed off. I just felt like they couldn't have cared less!
More Reviews on Papa John's Pizza: