Starbucks, Phoenix, AZ Complaint - Discrimination at Starbucks

Review by brcanka on 2009-12-23
PHOENIX, ARIZONA -- December 22nd at 9.55PM, walked into a Starbucks at Desert Ridge in Phoenix, AZ. Just got out of a movie and was craving a Gingerbread Latte. Ordered, paid and waited. She made a coffee for two people who ordered after me, and then looked at me and said, its coming. It was so hot, I could barely hold it to put the paper around it. By the time I got into my car it was cooled down a bit so I tasted it. I swear, I thought she put cleaner in there, it was beyond bitter and just plain disgusting. My husband said, she must have had the shot sitting there for a while. I wanted to go back, but it was already closed. So tonight, 12/23/09 I went back and asked the same girl if she could please make a good one, the one last night was pretty bad/stale. She just stepped away and a chubby girl said, people like you (black) come in here asking for free coffees, you should have called us last night if you are being honest. There were a lot of people in the store, it was quite horrible. I could not believe it was said and no one reacted, but it is AZ and all 'white' shopping center.
Comments:49 Replies - Latest reply on 2010-01-02
Posted by andbran on 2009-12-24:
first of all you are playing the race card so now I have no sympathy for you. you should have tried it before you left that way you could have made her remake it. and what does the girl being "chubby " have to do with anything?
Posted by Anonymous on 2009-12-24:
Here we go...It's cause I am black and not the fact that I waited to say something til the next day.
Posted by Class Advocate on 2009-12-24:
Help me out here: Who should I be upset with? Discrimination against "chubby" people? Discrimination against everyone that goes to the "white mall"?
Posted by Anonymous on 2009-12-24:
She probably helped the 2 other customers while your order was still being made. You order may take longer to make than what the other customers ordered. I hardley think it has anything to do with your race. I think she should have handled the situation better, though being a manager. But managers at these retail places have little training skills. If you had a receipt, I would have just made you another one.
Posted by RestaurantGuy on 2009-12-24:
Did she say it was because you were black or are you assuming it was because you were black. You said she said people like you (black) if she said people like you that could mean people who just want free coffee and would have nothing to do with race as black in parentheses leads me to believe you added that and she did not
Posted by warddw1526 on 2009-12-24:
Why do you immediately play the race card? You have no proof that her comment was race related, just your opinion. Like Restaurantguy said, maybe "you people" was people who want free coffee. Your post does indicate that you gave the rep attitude by asking them to "make you a good one". How would you react if the situation was reversed?
Posted by spiderman2 on 2009-12-24:
the phrase "people like you" wasn't referring to your race, but to people who don't complain immediately, but wait until they next day, week or month to complain. You are one of those people.....as long as your money is green, they don't care about your race.
Posted by Nohandle on 2009-12-24:
I'm unfamiliar with an all "white" shopping center. Are there signs posted at the entrances "White Only" and someone there to keep guard? Just curious.
Posted by merope on 2009-12-24:
WE have a half-Black president. African-Americans have entitlement programs. And on and on. When will this racial garbage end?! God, we are sick of it.
Posted by Anonymous on 2009-12-24:
I understand the complaint and if I had received a bad coffee, I would want it replaced. That said, I would not have waited 24 hours before notifying them that there was a problem with my beverage. I would have called before going into the store, explained the problem and asked if they would remake it. I have to agree with class advocate. The chubby description was not necessary to your post and negates your discrimination claim because you are guilty of the same thing.
Posted by revan on 2009-12-24:
This doesn't ring true to me. When buying flavored coffee I try it almost immediately if not sooner. How could the store already be closed? Were they locking the doors when the purchase was made? The coffee was piping hot but had cooled by the time she got to the car. Was the car a 20 min. hike? I'm not a SB fan but this seems to be a general rant against them.
Life is 10% what happens to you and 90% how you react to it.
Posted by S. on 2009-12-24:
'...it was beyond bitter and just plain disgusting.' Yeah--I'm in agreement there. As far as I'm concerned, that's how *anything* from Starbucks tastes. Although I'm looking forward to trying their ice cream. :) My Sis did a demo for it and sent me a bunch of $1 off coupons.
merope, the poster would probably say he's half-white. Let's get more race tossed in there. I think that card should have been put back in the deck a l-o-n-g time ago.
Posted by spiderman2 on 2009-12-24:
Alley, don't be rude, you forgot to say please! ;)
Posted by Anonymous on 2009-12-24:
I've been to Desert Ridge and have seen people of all races there.
Posted by Manuel on 2009-12-24:
OK, I think it's reasonable that the situation may not be practical to go back and complain immediately. I won't even say complain, because the polite thing to do is bring it to their attention and give them a chance to rectify the situation.

Maybe the employee didn't handle this the best way, but do you see how walking in to a Starbucks, singling out one employee, and saying "Hey chubby white chick! Make it good this time, cause last night you really hosed it!" might put her on the defensive?
Posted by Starlord on 2009-12-24:
My wife and I went to Desert Ridge a couple of times when we lived in Arizona, and like every other place in Arizona, we saw Hispanics, Blacks, Asians, and Native Americans. You want to talk discrimination, we used to have an amusement park in Indianapolis, called Riverside Amusement. Every ticket booth and ride had signs saying, "White Patronage Only Solicited." I was an age that I had to ask my mom what it meant, and that was when I found out about discrimination. The idiot who owned Riverside gave up a gold mine because he was a racist, He closed the park down rather than obey a federal judge's order to remove the signs. He swore he would not let the government tell him how to run his business. Well, he ended up with no business at all.
Posted by Anonymous on 2009-12-24:
Star, interesting story. While I am against discrimination I do admire the amusement park owner's sticking up for his beliefs. I too would rather shut down my own business than allow anyone to tell me how to run it. Doesn't matter the WHY. The fact is the guy did not like any other color but white. People have a right to their beliefs in my opinion.
Posted by Slimjim on 2009-12-24:
Have to disagree with you there LadyScot. The park owner needed to climb out of the 1920's. Businesses have to follow laws, period. Roofing contractors are not allowed to run their business by taking deposits and running off. Bernie Madoff was not allowed to run an investment firm via ponzi tactics because he believed he should, and no business proprietor is allowed to discriminate against race in a "right to serve", it's my business, argument. Hateful dumbarse.
Posted by Ytropious on 2009-12-24:
Slim, Lady wasn't condoning the owners ass backwards view of things, but his right to run his company, and if that includes running it into the ground over being an idiot, then I guess he has that right, no?

Also a gingerbread latte sounds like it would be nasty right from the start anyway. I hate that anytime "you people" is said to a black person it's automatically racist. Not you people as in black, you people as in people who act like you.
Posted by Slimjim on 2009-12-24:
LOL, he does have the right to do that. I'm just saying that no, the right to run a business anyway you want is trumped by law. regardless of preferences or personal feelings. To let it get closed down because he drew a line in the sand over his "white only" ferris wheel? Not only is he a raving bigot, but a stupid businessman.
Posted by Anonymous on 2009-12-24:
In Star's example, the business owner did not have the right to break the law. Discrimination based on color is illegal. The owner could think or feel whatever he chose to think or feel. However, he could not run his business illegally, meaning he could not refuse patronage due to skin color.
Posted by Ytropious on 2009-12-24:
Well yeah, lesson #1 in business, never deny a paying customer!
Posted by Anonymous on 2009-12-24:
"the business owner did not have the right to break the law. Discrimination based on color is illegal."

Yes. But the point I was making was admiration for his conviction. Discrimination was not always illegal. There was a time when there was separation of the colors. Most of the older set my grandmother's ages still have issues with the interracial mixing. It does not make them bad people, nor does it make them racist. It simply means they are used to the way things were when they were being brought up.

Maybe this guy didn't like any color but white because he was attacked by a black or indian or whatever. maybe he didn't like them because he was an arse. It doesn't matter the WHY.

People have a right to dislike anything or anyone they want. They also have a right to disagree with any law they are not comfortable with. Just because it is a law, doesn't make it right or make it all powering. Laws can and do change.

The guy stood up for what he believed, even though it cost him his business. THAT is what I admire. How many people today are willing to lose it all for their beliefs? I am, but then I was raised by my father, who believes if you stand for nothing, you fall for everything.
Posted by Pepper on 2009-12-24:
personally I often ask for my coffee with an icecube cos they always serve it too hot
and I'd rather drink mine at room-temperature (I'm prolly weird that way).

what flavor of coffee was it by the way?
I find the darker/bolder coffees are usually more bitter
while the milder ones are not so bitter, tho they have more caffeine.

except for pike's peak. that's a dark one I think, but it's tasty.

though to be honest I didn't see where you asked for free coffee, just that you asked them for coffee again and to not make it crappy
Posted by Anonymous on 2009-12-25:
I would never admire anyone for breaking the law, lady. I don't care why he was discriminating, I don't care about segregation in the past. that has nothing to do with the law today. He may NOT exercise his beliefs in an illegal manner.

To applaud illegal behavior because it was based on a "belief" is foolish and dangerous. It USED to be illegal to do a lot of things. Like women voting. How about if you were turned away at the polls because the staff "believed" women should not be permitted to vote?
Posted by jktshff1 on 2009-12-25:
I'm not so sure the girl meant black. It's quite possible she had people come back before trying to "scam" for a free cup of coffee and was referencing that kind of person.

Posted by Anonymous on 2009-12-25:
Raven, you still miss my point. But that is OK. We can disagree and still be pals.
Posted by Anonymous on 2009-12-25:
Yeah, I do miss your point Lady. But you're right. We can disagree and still be pals.
Posted by Anonymous on 2009-12-25:
Br, MLK got a day because it was chosen for him, NOT because he deserved it or was entitled to it.

As to calling us racist, you have a lot of nerve. You don't know any of us. Being black does NOT entitle you to everything you want simply because you were lucky, or unlucky depending on how you look at it, to be born a certain color. And to compound on your racist accusation, WHITE people are NOT the ones with BET, Black Miss America, NAACP, United N*gro (no idea why this word is restricted on here) College Fund etc. If we had WHITE anything, we would be sued so fast the color would jump off you. So stuff it.
Posted by brcanka on 2009-12-25:
And we are not the same never will be! Take a College class to learn that discrimination and racism exist everywhere. If you are a white American you could not possibly understand, EVER. So do not TALK, WRITE OR COMMENT. Because all of you who said I played the race card are indeed racist. You dislike us and cannot stand to be called upon it. But that is OK, you will feel it soon. Genetics show white race will be, well it is a minority in the world itself, and here in the US, well it is a matter of decades. Well, then we'll talk about how YOU feel!
Posted by Anonymous on 2009-12-25:
"If you are a white American you could not possibly understand"

And that is where you are wrong. Racism is not restricted to blacks darlin, as you are certainly proving right here. Black on white is more racist than we could ever be. You sure as hell don't see other races screaming racism every time someone looks at them. Again, if whites had WHITE anything ya'll would be calling out Al Sharpton. But heck, it is OK to have Black everything. Talk about hypocritical.

But that's OK. If you need that to make you feel like someone, more power to you. I don't need a label. Or a college.
Posted by Anonymous on 2009-12-25:
Thank you LadyScot. Well said.
Posted by Ben There on 2009-12-25:
Wow brcanka, after reading your last comment you I am sure that this had nothing to do with race but your horrible attitude.
Posted by Anonymous on 2009-12-25:
You are welcome Sheriff.
Posted by Anonymous on 2009-12-26:
I agree with Lady, just cause your black doesn't mean your entitled. stop acting like a victim geez no one is buying your B.S
Posted by Anonymous on 2009-12-26:
Anytime someone uses the race card, I feel like pulling my hair out. These people are Morons.
Posted by S. on 2009-12-26:
' Take a College class to learn that discrimination and racism exist everywhere.' Have to wait until you graduate high school to learn about racism? How old were you when the hate was instilled?
Posted by jktshff1 on 2009-12-26:
Lady, really good comments.
As for the poster and descrimination regarding obese individuals: http://www.time.com/time/health/article/0,8599,1730150,00.html?imw=Y
The Obese Feel More Discrimination
"the overweight and obese say they feel more heavily discriminated against now than they did a decade ago".

Posted by jktshff1 on 2009-12-26:
I'd like ZZ's take on this.
Posted by Anonymous on 2009-12-26:
I grew up 7 miles from Tijuana. I am white. There were a lot of Mexicans in my school who hated me because I was white. So it's not just blacks who experience racism. You, OP, sound more racist than a white person. And what's up with you dissing people who are overwieght? Not all overwieght people are that way because they eat too much. Some suffer from health issues. My friend is overwieght because of certain medications she has to take to help keep her alive. I think you need to take a class on tolerance
Posted by Anonymous on 2009-12-28:
If the OP thought that her drink had been tampered with then why didn't she have it analized?
Being a person of color (Black) I see no discrimination and will venture to say that upon your return visit the OP went in the store with with a 'tude and while I would never condone how the employee responded, it turned into a heated conversation escalating to the lowest common denominator.
Scrue (sic) Starbucks and show a little class with a side of common sense here!
Posted by jktshff1 on 2009-12-28:
+100 ZZ
Posted by lisa on 2009-12-28:
I'd like to know who found this post helpful?
Posted by Skye on 2009-12-28:
Most likely the op. You can vote your own review helpful, one time.
Posted by Abbie13 on 2009-12-28:
The op said MLK day was not established until the 90's. It was in the 80's 1986 to be exact. It is the 3rd Monday of every January.
Posted by merope on 2009-12-29:
I teach--my Black and Brown students tell me that if you want to see real racial hate, it comes from their communities. They tell me that we--whites--are absolutely loathed. But again, we whites are expected to swallow this crap.
Posted by Anonymous on 2009-12-29:
That's not true in all cases Merope. By chance did you ask why this is, "teach?" Or are you just fanning the flames?
It all starts in the home.
Posted by c3p0 on 2010-01-02:
After reading this I feel for the writer. I have experienced racism and (yes I am white). I find it troubling when people say, I need to be bi-lingual to be hired.
Posted by Ytropious on 2010-01-02:
That has nothing to do with race, but business. You're more profitable to the company if you can cater to two languages.

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