Juno Online Services Complaint - You can sign up for Juno online - but, you can't cancel Juno online??!!?? - Online service

Posted by Class Advocate on 2009-12-24:

This OP raises a question that seems to me to reoccur with some frequency. If a company allows you to order a monthly service on line, should that company also allow you to cancel online as well? I have looked a variety of services from credit monitoring to internet access to membership programs and the same pattern emerges. I am not suggesting that such a corporate procedure is deceptive per se, but it can be frustrating, especially when you are required to call into a call center and the wait time becomes too long. For me, I do not sign up for a service without understanding a clear path for its discontinuance.

Posted by Anonymous on 2009-12-24:

What are you going to tell the Attorney General? That you couldn't understand the man? You got a confirmation number, I don't think they're going to open a grand jury because you didn't like his accent.

Posted by jktshff1 on 2009-12-24:

+10 ken

Posted by MRM on 2009-12-24:

With KenPopcorn's comment, I find this post hilarious.

Posted by Anonymous on 2009-12-24:

We aim to please. Merry Christmas all!

Posted by Anonymous on 2009-12-24:

lol, Ken. I can't believe dialup actually still exhists.....I havn't had dialup since 1999. Actually no, my grandmother had AOL dialup service because all she knows how to do is turn on her computer and log onto AOL to check her email.....I would have called back a second time to be sure it was in face canceled, or try to log back onto your account and see if it allows you to log on.

Posted by MRM on 2009-12-24:

I use NetZero dial up as a back up just in case DSL is down, and it is free.

Posted by DebtorBasher on 2009-12-24:

I used NetZero for a short time when I needed Internet connection while staying at my Parent's house. I constantly got disconnected, and when it came time to cancel it...they didn't know the meaning of the word. It wasn't a very good experience for the Basher.

Posted by madconsumer on 2009-12-24:

they do this for security reasons. what if the child was mad at the parents and cancelled their account? although it is annoying, it should be this way.

Posted by Ponie on 2009-12-24:

'I did get a confirmation number that my account was cancelled.' So what's the problem? Do you expect your AG to send you a letter stating that yes, indeed, the account has been canceled? Somehow I get the feeling that the AG has much more important things to tend to.

Posted by Anonymous on 2009-12-24:

Net Zero is still free? I thought they charge you now, something like 9.95 a month? I don't even have a landline telephone any more. Havn'y had one for over 5 years. My cell phone is on me at all times so there's no need for one.

Posted by MRM on 2009-12-24:

Netzero has a free version and paid version. With the free version you're limited to 10 hours per month which doent bother me because I only check my emails and and browse the web. Please note that I use Netzero as a back-up in case my DSL is down.

Posted by Anonymous on 2009-12-24:

I believe it was one free month and then $4.95/month after that.

Posted by Anonymous on 2009-12-24:

ah. never knew they had a free version. WOuld be a nice backup only thing is I don't even have a landline any more. I should mention this to my grandmom.