Portrait Innovations Complaint - The manager of Portrait Innovations
WAYNE, PENNSYLVANIA -- Just got back from Portrait Innovations in Wayne, PA. While I was their the looney manager chick YELLED at me IN THE STUDIO and told me I could not have any promotional packages because she remembered me from a prior sitting months ago. I told her this was my first time to any Portrait Innovations location and that she must have me mistaken. I had only gone with my 1 month old daughter to get her Christmas photos done today.
Had no clue about any of their promotional packages. The photographer and I were going through the pics and selecting the ones I wanted. The photographer waqs telling me about sheet prices vs. collections, etc. I was choosing the pictures with the photographer when this crazy lady came up to me. She went on how she remembered my daughter from 2 months ago, and that she let me have a promotion package then...therefore I couldn't have another package like that. Hey, either she is really good at fortune-telling (my daughter was not even born yet), or telling newborn infants appart and remembering them over the weeks, months, years...then she should get a job with the FBI or Homeland Security, not as some lame power-bent pseudo-manager at a photo shop. She was asking me about my husband (totally innapropriate). I asked her to recheck her reservations for my name and pull any pictures she thought "looked exactly my daughter" (by the way, she could not find my name in the system or prove to me with physical/electronical prints that either myself or my infant daughter were previously there).
Fine with me, WHATEVER, I'm there to get my daughter's photos one month pics/holiday shots done...besides, onless they do fetal photography...I don't see how I could have gone in to get my daughter's pictures done months prior. My husband and I are not the complaining type. I originally went in wanting to buy pictures of my baby and Christmas cards to send out (Yes, I know I know Dec. 23...kinda late).
Originally, I was going to buy one of those packages with 10*13's, 8*10's, etc...After choosing my pictures and paying for a large package, I decided "NO I AM NOT GOING TO GIVE THESE PEOPLE ANY MORE OF MY BUSINESS THAN I NEED TO". I instead I'm only getting 3 pictures (still costing me $50) and left. If my daughter were not so cute, I would have just left and said F*&^% YOU, WITCH! My sister and brother-in-law ranted and raved about how great this place was for their family pictures, done earlier this month...but I would NOT go back, nor I would recommend to others to go.
I feel bad for the photographyer who had to sit through her manager's tyrade. I feel bad for her staff, having to work under someone so rude.
What PISS POOR customer service. If she is so unhappy with herself and her lack of self care and drive to get herself educated, she should get help. At least pull herself up and find a job better suited her ill manners.
Look inward at yourself lady, before you go off on others to make yourself feel better.
Expcially when you are working with the public!
You should ask your district manager to send you to a Customer Service course. Hopefully your company offers one!
SHAME IN YOU!