AirTran Airways Complaint - Grinch that almost stole Christmas
During the worst snow storm the Northeast ever experienced(December 20 2009)and after 2 cancellations I ended up at New Yorks Laguardia Airport. After a 3 hour delay Air Tran finally called the flight for boarding. I have a bag that has been on the previous 4 flights as overhead baggage with no problems. While approaching the gate I had the misfortune of meeting up with an overworked and inexperienced gate agent known as "SADE". Ms. Sade verbally abused the passenger in front of me and when I approached the gate she told me that my bag is not going in overhead and had to be checked. She told me to leave it. I then proceeded down the jetway. Halfway down the jetway Ms. Sade came after me stating that I had to have a ticket for the bag. While she was filling out the ticket I merely asked why the bag can't go in the overhead. In a fit of rage Ms. Sade stated "I won't be talked to that way and said you are off this flight and you are not going home for Christmas tonight". I then ignored her and continued with my bag to the aircraft. Ms. Sade then attempted to pull the bag from me and then claimed that I hit her. Other passengers stated that I never touched her. Ms. Sade then proceeded to the gate and said she was calling the Police. I also asked for a supervisor. When the police arrived and we were trying to determine what the problem was, Ms. Sade's fellow gate agent asked to see my ticket. This agent then ripped it up and gave away my seat. The police told me to calm down and wait for the supervisor. 30 minutes later and after the flight left the supervisor arrived. He said with glee-"the next flight we have is December 27th". I then proceeded to search for an airline that would get me home to Atlanta for Christmas. Thanks to DELTA I had to purchase a one way first class ticket for $500.00 and made it home. Air Trans customer service only offered a round trip airfare. Air Tran only has 2 gates at LGA so you have a good chance of meeting the meltdown girl from hell. Ms Sade first said I hit her then recanted to say that she pulled her arm and shoulder. I think she just needed a time out and some severe discipline from a superior. Maybe a month of lavatory cleaning might help her to make a descision on whether to look for a new job.