Panasonic Informative - Poor Warranty Service
CASA GRADE, ARIZONA -- Before you buy Panasonic, check out their customer service number at (800) 221-7262. My experience with Panasonic Customer Service is very poor starting with an average of 26 minute wait times (6 attempts). I bought a Panasonic SVA V30 that had a internal battery charger problem. After waiting for someone at the Panasonic call center to answer, I was referred to All Electronics Services in Bozeman, Montana for warranty repair. I sent the camera to them in April. In June I spoke with Josh there who said he was working on my repair after he had all the accessories. In July, Josh told me they sent the camera to Panasonic and he would check the status. In August, Josh told me All Electronics was no longer working on this camera, that there were many problems with it, that they had 20 bad returns and that Panasonic had returned my camera back to All Electronics. He indicated he was sending me the camera back without repair and told me I had to deal with Panasonic.
After several long waits, Panasonic told were checking the problem and that they needed their rep to see if the camera could be repaired. Bottom line is I still do not have the camera. Panasonic may make good cameras but their customer support is terrible. Their customer service reps were rude and indignant that I was bothering them with my problem.
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