SuperShuttle Complaint - Did not pick me up
ROCKVILLE, MD TO WASHINGTON DC DULLES AIRPORT -- Super shuttle did not pick me up even after 90 min of pick-up time to IAD airport, even though I made a reservation 2 days ago. After 30 min of pick up time, I called the customer service and they told me that Shuttle 447 will pick me up soon. Waited another 30min. Nothing happened. Again called and they told that they will pick me up in 10min. No van showed up. Called again and 4th representative irresponsibly told that driver already left the area (100min after the pick-up time). They also lied to me that they came to my apartment and I was not there. I was standing on the street for 90 min in the freezing cold. After my complaint, they refunded my taxi bill. I won't recommend this service to anyone.
Message: Irresponsible company and Don't rely on them. Try to use either public transport or Taxi which is worthwhile than getting frustration and missing the flight.