Europcar France Complaint - Europcar drives your credit card up without permission
FRANCE -- We hired a Kangoo "passenger van" through Carhire3000. On arriving at Europcar Carcassonne airport we were allocated a Peugeot 3008 car instead. However, not told, just allowed to walk around the car park with keys for 15minutes looking for a Kangoo. Complained it wasn't similar to a van for carrying our luggage. Staff not interested or sorry. Returned the car on time but could not find any staff to check the fuel or condition of the car. After 20minutes found a young man who wanted to retain the keys the office staff had previously asked for. Told the office staff keys had been retained! Went back 2 hours later as a child's seat belt had been left in the car. Told car now out again and belt must have been thrown out. Next credit card statement showed an extra days hire debited. Fuel charged for along with a service charge for topping up the car. Complained by many unanswered emails to France for over 5 weeks - no reply of any kind. Contacted Europcar UK who eventually agreed with France the extra days hire was a mistake and refunded the charge and the 2 fuel charges. Then on the next credit card statement 25euros deducted!!
After a month of asking what is was for Europcar said it was related to a motoring offence reported by the "Local Authority." Europcar UK indicated it was to deal with the report but could not tell me what offence had been committed. To-date 3 months after the alleged motoring offence we have not yet been contacted by any "local Authority" to pay the fixed penalty or fine! We have asked what the offence was and who the "local authority" is who asked Europcar for details. Well surprise surprise we are having a problem finding out about the offence and the Authority.