Chase Home Finance LLC, Columbus, OH Complaint - Unauthorized Withdrawal
COLUMBUS, OHIO -- Chase called me on December 19 regarding my December 1 payment. I advised the Chase employee to transfer the funds out of my bank account on January 4, 2010. She advised me that I would not be reported to the credit agency. Instead, the Chase employee scheduled the money to come out of my account on December 22, which posted on the 23, two days before Christmas, which caused my bank account to go into a negative balance by nearly $400. I called Chase, and the manager said they would expedite getting my money returned to me but it would take two to three business days. I explained that I needed to get food, gas, a present for my child and begged them to reverse the transaction. They said there was nothing they could do. My bank told me the same - that it would take two to three business days after I completed an application (because it was a check transaction and not a Visa transaction). I called Chase the next day (on Christmas Eve) now angry and threatening a law suit, for the bottom line was that I did not authorize this transaction and just as easily as they took my money out they could hit enter and put it back in. Therefore, in my eyes this was bank fraud. I spoke to Missy (a Chase Manager) and after nearly 40 minutes on hold she advised me that my "bank would help me today" - that I needed to go to my bank and speak to Adam and my bank would replenish the funds. I praised Missy and rushed to the bank, but Adam didn't know what I was talking about. I could fill out the forms but it would take two to three business days to get my money back. I called Chase back at the bank and someone named Trever told me "Chase would not refund any funds because the funds that were withdrawn were already past due. The only way you'll get your money back is if your bank gives it back to you." This is after several Chase employees (including Missing told me that my funds would be returned.)
The fact that my mortgage was late does not diminish the fact that taking money out of my account early was not authorized. Chase records their communication and we mutually agreed upon the date the money would be withdrawn. Also, they have notes in the database that several of the Chase employees read to me stating that the money was to be taken out on January 4. (I'd catch up on my January payment in January with three paycheck dates).
I am writing this on Christmas morning. I know I can't be the only person that this has happened to. Wrong is wrong, and what Chase has done is ridiculous.