BVHCELL.COM Complaint - BvhCell Phone Company
MONSEY, NEW YORK -- Ok,
So I bought a Samsung i8510 cell phone from Bvhcell.com a while back. I spent about $700 on this phone. It was advertised as brand new. I even called the company before purchasing the phone to verify that this unlocked world phone came in a SEALED BOX. After confirmation that it did, I used my PayPal account to make the purchase. I have linked and use a separate bank account for my PayPal accounts. This way I can transfer the amount of money I need for each purchase just prior to the purchase allowing me to better track my money. Through the process of convenience I apparently authorized the auto-debit function on PayPal which back fired on me. Bvhcell.com decided to bill me twice for one cell phone. This led to overdraw issues with my bank which of and in themselves took nearly 2 weeks to correct, as a result of the seller dragging his feet on issuing the refund. This should have been my first warning about the quality of this company and what I should have expected. However, I proceeded with my purchase.
I received my phone a full week after I purchased it, which was funny because it was being shipped from Monsey, NY to Lake Budd, NJ which is only like 30 miles away, if I had known I would have just gone and picked it up myself. But I finally got it. Upon receiving the phone some things became apparent immediately. First the packaging was already opened. This phone didn't come in a SEALED BOX as promised. Next after I opened the box, I noticed that the phone had a fat finger print on the screen. Pretty good evidence that someone had been handling it. Next when I put the battery into the phone the battery had a nearly full charge. Most brand new phones will come with a limited charge of around 10-20%. So that you can power them on, see the software updates, etc. and then fully charge them. Next thing I noticed was the phone came with about 10 numbers on it still in the memory log and phone book. Evidence that the phone had been used. Now I continue to unpack the box and I come to notice that there is no Registration card nor an Owner's Manual. WTF!!! Anything new has both of these.
So I call the company. By now I'm back in California and I'm very disappointed in my very expensive used cell phone. I talk to the same guy. I explain the situation and he tells me that this phone is suppose to come with a nearly full charge and it doesn't come with the Owner's Manual or the Registration card bc they are available online. So I then ask him about the SEALED BOX issue and he tells me its bc they switch the power plug from the European to American wall adapter. So I say, well that's not what you told me when we talked before. You told me that it was SEALED. However, in the spirit of being equitable I temporarily dropped the qualm about the box. I then asked him about the phone numbers in the phone and he tells me that they tested the phone for me. AGAIN WTF?!!!
So my new phone has become a test subject. However, I figured at the time that this guy had enough benefit of the doubt that I needed more substantial evidence to finally get this thing switched out.
So I start doing my hw. I find some unpack instructions, and sure enough the phone is in fact supposed to come with an Owner's Manual and Registration card. What do you know he lied...again. So I called him back. I explained that he was mistaken and I even gave him the link to see why he was wrong. I told him that I wanted was one of three things. Either A I wanted him to refund me something like $250 because it was a used phone and as such should be sold for like 40% less the value of a new phone, or B he sends me on his dime a new and unused replacement cell phone or C he just refunds me my entire cell phone price. Well he didn't want to do any of these and he starts to stonewall me. Incidentally, this is about the time that I start to notice that the phone is actually malfunctioning. At first it started as a small issue. The phone wouldn't stay connected to my car's Bluetooth; even when it was authorized to connect. Then the phone started to blank out my entire phone book. One minute my buds were there the next they were gone. This became very aggravating especially when someone was calling and I had no idea who bc I stopped memorizing people's phone numbers when I paid $700 for a cell phone. Keep in mind its still only been like 8 days of having and using this phone. Eventually this phone starts to reset itself every so often with out warning. Especially fun when your in the middle of an important business phone call. Extremely professional. After a short while the phone actually stops working altogether. It was like 12 days. OMG WTF!!!!!
So I start emailing this clown bc he isn't answering my phone calls. I tell him I'm sending this defective used phone back to him and I expect my money back. I won't support a dishonest company. He responds, comically I might add with, we won't accept it back without an RA#. I'm like ok give me an RA#. And as expected he says no. So I send the phone back anyway. Insured to the hilt in hopes that maybe the thing will just disappear and I can possibly get my money back from the insurance. I also sent with the phone a letter explaining what was wrong and why I wanted my money back. I mailed the phone from Tennis Warehouse bc they have pretty good rates on insured shipping and they are close to my house. Well I email this guy when I see that the package was signed for via UPS tracking. And he tells me he sent the phone back. It turned out that the guy mailed the phone back to the Tennis Warehouse. The phone got lost for like 7 weeks. I couldn't find it, he had no idea where it was and didn't care, and they couldn't find it. Eventually it surfaced and I got it back. But the letter was gone. A careful inspection of the phone revealed new scratches on the face and body indicating that someone, presumably this guy, had tried to use it and then tried to repair it.
So now I start looking for ways to solve my problem without suing him. I contact the BBB (who he has listed on his website for "reassurance") and they have never heard of his business. They then try to contact him to help mediate a resolution. He refuses to talk to them. I then contact the NY Bar Association who mail him correspondence and also get ignored. Finally, I try to contact this guy in person as a last ditch attempt to resolve the issue and I was unsuccessful. I have since sent him a letter but I'm still waiting to hear back from him.
Long story short, IF YOU WANT TO HAVE A TERRIBLE EXPERIENCE AND HAVE YOUR MONEY STOLEN FOR AN OVER PROMISED, UNDER DELIVERED CELL PHONE YOU SHOULD TOTALLY BUY FROM THIS COMPANY. Otherwise avoid BVHCELL.com like it is the plague. I promise you'll be much happier if you do.