Samsung Electronics Co., Ltd. Complaint - Samsung is selling defective TVs with total disregard
Resolution Update on 05/28/2010:
Samsung finally gave in and authorized the repair free of charge, a courteous technician came to my house at my convenience and replaced 4 capacitors with higher rating units, and the TV is now working like new. Total repair time was under 20 minutes. It's too bad that Samsung hesitated for almost 8 months for the fix this issue. Samsung has lost an extremely loyal client, shame on you Samsung, you had your chance with me and blew it, may you get your just deserves.
I have been for a very long time a Samsung customer and loyal supporter. In the past I had marveled at their technology and enjoyed their many products; however, I have recently I purchased a new 46″ inches LCD HD TV for about $1000.00US and had been very pleased with the unit until now. It has been a under 2 years since I purchased my TV and lately my LCD TV, for no apparent reason (model LNT-4642H), has been taking longer and longer to turn on, it’s currently taking about 15 clicks to go on or about two minutes and getting worse. I have called the Samsung customer support line only to be given the polite runaround (I feel your pain thing), that there is nothing that they can do because my set is out of the warranty period of one year and my set is 19 months old. I further insisted explaining the situation that my TV apparently had defective capacitors and was suffering from the “Clicking Sounds of Death” and the nice lady just keep telling me that Samsung would not cover the fixing cost, about $400.00 because the TV was out guarantee period (1 year). I have never had a TV go bad on me within less than two years from purchase, the last time anything had gone wrong on any of my TVs was 30 years ago. I was planning a new TV purchase, an LED LCD TV from Samsung, but because of their irresponsibility and total disregard to their clients I have lost all confidence in this company, I plan to never buy another Samsung product again regardless of the outcome in this situation. To Samsung, just remember what happened to the great American car manufactures like GM, Chrysler, American Motors that had total disregard for their clients, they will disappear, may soon go by the wayside like Chrysler, or are now having the hardest time trying to convince the public to purchase their products.
Let’s all send this so called great foreign and arrogant TV manufacturer a clear and loud message, If you are not going to take responsibility for selling your defective products, specially with your loyal crowd, we should then not buy any of their crappy products; pass the word around that Samsung is no longer a good company ( got too big for it’s own good) and we should stay away from them; SAMSUNG has made a terrible and irreversible mistake ignoring and harming it’s clients, there are thousands of reports all over the place indicating of your faulty product and total disregard for you clients; as a company Samsung is a worthless pile of trash, don’t buy their products!